Privacy policy

DR TRIDOSHA HERBOTECH PRIVATE LIMITED is a company incorporated and registered under the Companies Act and has its registered office at SCO No. 27, Second Floor, Phase 3, Model Town, Bathinda – 151001, India. We are the owner of the brand LIVVRA and the website https://livvraindia.com.

This Privacy Policy outlines our approach to data protection and privacy. Throughout this document, "we", "us", "our" refers to DR TRIDOSHA HERBOTECH PRIVATE LIMITED. "You" or "your" means YOU, our customer.

We are committed to treating data privacy seriously. By accessing our website livvraindia.com and using our services, you agree to the collection and use of your data as described in this Privacy Policy.

Personal Information We Collect
As part of your registration or purchase process on livvraindia.com, we may collect:
- Name (first and last)
- Email address
- Mobile phone number
- Contact details
- Username and password
- Date of birth, age and gender
- Residential and shipping address with postal code
- Pages visited, links clicked and browsing behaviour

Why We Collect Your Information
We collect your personal information for purposes including:
- Registering and managing your account
- Verifying your identity
- Processing transactions and payments
- Communicating order updates and shipping information
- Sharing promotional offers and Ayurvedic wellness tips
- Improving our products and services
- Personalizing your shopping experience on livvraindia.com

Manner of Collection
We receive and store information when you interact with our website livvraindia.com or through cookies, permissions or trackers.

Consent
By using livvraindia.com, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, Terms of Use, Shipping Policy and Cancellation Policy.

Disclosure of Personal Information
We do not sell or share your personal information for commercial gain. Information may be shared with:
- Business partners for order delivery
- Payment gateway providers (such as Cashfree)
- Legal or regulatory authorities when required by law
- Law enforcement agencies for fraud prevention

Security of Your Personal Information
We implement physical, technical and managerial safeguards to protect your data. Data is stored securely and accessed only by authorized personnel on a need-to-know basis.

Children's Privacy
Minors below 18 years may browse livvraindia.com but cannot make purchases or register without adult supervision.

Correction of Personal Information
You can update your information through your account on livvraindia.com. In case of loss of access, email us at livvraindia@gmail.com.

Contact Us
Email: livvraindia@gmail.com
Phone: +91-89584-89684
Hours: Monday to Sunday (10 AM – 7 PM)
Website: livvraindia.com

Grievance Officer
Name: LIVVRA Customer Support
Email: livvraindia@gmail.com
Address: SCO No. 27, Second Floor, Phase 3, Model Town, Bathinda – 151001, Punjab, India

We aim to resolve grievances within 30 days of receipt.

Changes to Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting on livvraindia.com.